Shipping, Return, & Pre-Order Policy
Return & Refund Policy
Due to the nature of sealed products in the TCG industry, we do not offer returns. That said, if something arrives damaged or not as described, send us an email and we'll make it right.
Cancellations can be requested before shipping but are subject to a 3% cancellation fee. This fee will be deducted from the refunded amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made.
Shipping & Pre-Order Policy
Orders typically ship within 24 hours of payment. For Pre-Order and Back-Order items, please see item description for shipping items.
When ordering a Pre-Order (or Back-Order item) on DTF Cards, all other items in the cart will be shipped with the Pre-Order item. That means if a Pre-Order item ships in 1 month, you'll need to wait 1 month for all other items in your cart. If you want non-pre-order items shipped right away, please add them to a separate cart and check out with a separate order. Orders cannot be partially fulfilled or partially cancelled.
Pre-Order and Back-Order purchases will be charged to your Card/PayPal immediately upon purchase. Orders can be cancelled before shipment, but are subject to a 6% cancellation fee. This fee will be deducted from the refund amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made.
Pre-Order Pulls Policy
Pre-Order Pulls are ordered every Saturday at 5pm CST from our distributors in Japan. Orders typically arrive at DTF Cards within 2-3 business days. Once we receive the order from the distributor, we work to ship your order within 24 hours. However, there may be delays in DTF Cards receiving the product due to customs. Although this is rare, it does happen. At DTF Cards, we are aware of the ongoing tariffs being implemented on all imports from Japan. Although unfortunate, the pricing on all Pre-Order items will reflect current market conditions week to week.
When ordering a Pre-Order (or Back-Order item) on DTF Cards, all other items in the cart will be shipped with the Pre-Order item. That means if a Pre-Order item ships in 1 month, you'll need to wait 1 month for all other items in your cart. If you want non-pre-order items shipped right away, please add them to a separate cart and check out with a separate order. Orders cannot be partially fulfilled or partially cancelled.
Pre-Order and Back-Order purchases will be charged to your Card/PayPal immediately upon purchase. Orders can be cancelled before shipment, but are subject to a 6% cancellation fee. This fee will be deducted from the refund amount. This covers the non-refundable payment processing fee we are charged when the initial transaction is made.